Storm Bert

Following the major disruption caused by Storm Bert at the weekend, we are experiencing a high level of calls and anticipate repairs may take longer than normal.

While we prioritise calls, please log any non-urgent repairs via MyHome.

Broken fences: Please remember that fencing is our customers’ responsibility unless it is boundary fence to a public highway.

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Worried about money?

If, like thousands of others across the country, your income and expenditure have been affected recently making it harder to make ends meet, then we are standing by to help.

Whether you’ve been made redundant, have seen changes to your benefits, have had to cover some unexpected costs or would just like some more advice about what support you may be eligible for, speak to us now to prevent your rent debt from becoming unmanageable.

We will listen to you and can refer you to specialist organisations advice and support with debt, benefits, and more. We may also be able to refer you to our charity partner, the Longleigh Foundation, for access to grants.

We want you to know that whatever financial hardship you find yourself in, we will never judge you. If you are struggling, it’s important that you speak to us as soon as you can so we can do our best to help you.

You can find lots of information on the support available below.

If you can’t find what you are looking for or would like to speak to someone about your individual circumstances then simply complete the form at the bottom of this page and we’ll get in touch at a time that is convenient for you.

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Help with money guide

Access grants, discounts, training, help to improve your digital skills, and support for your emotional, physical and financial health. Learn more in our help with money guide.

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Running your home

See our useful hints and links to help you run your home and save money on bills where you can.

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Speak to us now

Our team are on hand to provide one-to-one support on a range of topics, including managing debt, budgets and energy bills, and accessing support from Stonewater or our partner organisations.  

Simply enter your contact details in the form below and select the topics you’d like to speak to us about.

We will be in touch within 5 working days, via your preferred contact method.

Please select as many as you'd like.